Payment, Shipping & Our Refund Policy
1. What Payments Do You Accept?
We are currently trying to get a new payment processor. This is taking a while because many processors don’t accept these products anymore,and more businesses are being cut off. In the interim you can pay via a Secure Payment Link. Submit your order as normal and we’ll send you a payment link to make your payment. On receipt we will process and send your order. Please note because the link is sent manually, we usually only send them during business work days Mon-Friday. So if you order on Friday night you may not get a link until Monday(check your spam folder if it doesn’t arrive)
2. What Happens after I’ve purchased?
We’ll begin processing your order ready for dispatch as soon as possible after payment.
3. When will I get my order?
If you have chosen the STANDARD OPTION by Royal Mail (currently free with a minimum order value of £50) it’s usually 2-7 business days after dispatch. However allow for delays especially on Public Holidays.
- 1ST CLASS ROYAL MAIL RECORDED DELIVERY option – usually 1-3 days business days after it’s been dispatched (Saturdays not included). This option is only available in the UK.
- International can take 10-21 days depending on the country destination. Allow 28 days after dispatch before contacting us if your parcel is taking it’s time getting to you.
4. Returns Policy
In accordance with Consumer Protection (Distance Selling) Regulations you may return the product for a full refund within 7 days of ordering. To do so the package must be returned unused and the bottle seals unbroken. Postage is not refunded. After 7 days the sale is binding and we cannot refund unless the product is actually damaged and has not been used.Your Statutory rights remain unaffected.