Payment, Shipping & Our Refund Policy
1. What Payments Do You Accept?
We use Viva Wallet, a secure digital payment processor. No Credit Card details are stored on this website it is handled by Viva’s secure encrypted servers.
2. What Happens after I’ve purchased?
We’ll begin processing your order ready for dispatch as soon as possible after payment. This is usually the next business day, excluding weekends and Public Holidays.
3. When will I get my order?
***Please be aware that during these periods of lockdowns you may experience delays in Royal Mail delivery depending on the area you live. Please make allowances for this.
- 2nd CLASS ROYAL MAIL RECORDED DELIVERY by Royal Mail (currently free with a minimum order value of £50) it’s usually 2-7 business days after dispatch. However allow for delays especially on Public Holidays. (UK only)
- 1ST CLASS ROYAL MAIL RECORDED DELIVERY option – usually 1-3 days business days after it’s been dispatched (Saturdays not included). (UK only).
- International can take 10-21 days depending on the country destination. Allow 28 days after dispatch before contacting us if your parcel is taking it’s time getting to you.
***In order for an order to be deemed lost or delayed by Royal Mail we need to wait 8 working days for 2nd Class & 5 working days for 1st from despatch of the original order (not including the day of despatch) before we can reissue a replacement.
Should the original item turn up afterwards, even if delayed, we reserve the right to charge you for the replacement order also or request that you return it.
4. Returns & Refunds Policy
In accordance with Consumer Protection (Distance Selling) Regulations you may return the product for a full refund within 7 days of payment. To do so the package must be returned unused and the bottle seals unbroken. Postage is not refunded. After 7 days the sale is binding and we cannot refund unless the product is actually damaged and has not been used.Your Statutory rights remain unaffected.
A refund request will be processed through the payment processor via the card you made the purchase with , this may take several banking days to complete & is out of our control once the refund has been initiated.
A refund after the sale but before the item has been received may still be subject to postage & an admin charge if the order has been processed & collected by Royal Mail,as we have to request the item back from Royal Mail this incurs a cost to us , in this case we will refund the difference between the order value & the postage/admin charge.